About a month ago a couple was in the gallery looking around. The woman found two works she really liked. I gave them the whole nine yards. We spent about an hour or so talking. I answered all of their questions and addressed objections. The man had no interest in buying right then so I sent them with information about the work and the gallery.
This week the man calls the gallery. We spoke for a while. I answered more questions. He wanted the works for Christmas. He liked the way they were framed. The price was ok.
All of his questions answered and objections over come he says, "I'm going to try and find them locally. Thanks." and he hangs up on me.
WTF? I pride myself with offering above average service. When I do all the work I expect the sale.
I was pissed about this for the rest of the day and most of the next.
So I called him back. I apologized for bothering him and asked what it was I had done to offend. He didn't understand. So I tell him, "You were in my gallery, saw the work. You liked them. You called me back. You want them. After everything I've done for you, you would rather give your money to a gallery you've never been in. I must have done something wrong. In order for me to improve I would very much like to know what I could have done differently."
I have no doubt my tone was condescending. At least I meant it to be.
He stuttered and stammered for something to say. He said it was because he called a couple of times and we weren't there. But he didn't bother to leave a message. He thought we were closed for the winter. Yet he called back again and left a message.
What a lame ass excuse. When he did leave a message I called him back within hours.
I have no doubt he will stop in again next time he's in town. With any luck I will still be in business so he can look around and waste my time.
Gallery rule: If you are in a gallery, or any store for that matter, and find something you want. If you get good service. Buy it from that place or don't waste their time.